FAQs
Orders
Once an order is placed, we are unable to make changes to the order. If you would like to add an item please place a new order.
However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Or utilize the live support feature on the bottom of the screen of your device.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
To track your order please visit our Tracking Center and enter your order information.
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
We offer fast and free shipping for orders over $35 within the United States including Hawaii, Alaska, or US territories).
Most orders are dispatched via UPS SurePost, a system in which UPS transports the package to the Post Office and a mail carrier delivers it to your mailbox. Larger orders may be dispatched via UPS Ground if the dimensions of the package are too large for USPS.
Expedited Shipping is available for $20 and will be dispatched via UPS 2nd Day Air.
Express Shipping is available for $45 and will be dispatched via UPS Next Day Air.
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please contact us for re-ship options.
Yes, we do offer expedited shipping for domestic orders.
Expedited: $20 (UPS 2nd Day Air)
Express: $40 (UPS Next Day Air)
These options may be selected at checkout - expedited shipping of ShipFresh (print on demand) items is unavailable.
Please keep in mind that the order processing can take up to 24 hours.
Delivery times vary depending on the destination and the shipping method selected. We are based in Michigan so orders within the state usually arrive in 1-2 days, however further destinations will require additional days in transit.
• Standard Delivery: Typically arrives within 1-7 business days. USPS Ground Advantage
• Expedited Delivery: Typically arrives within 2 business days. UPS 2nd Day Air
• Express Delivery: Typically arrives within 1 business days. UPS Next Day Air
These are just estimations and there can always be variables and delays with shipments that are beyond our control.
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please contact our team with an image of your damaged item for further assistance.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team.
If possible please include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Lost packages
At Haystacks, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 24 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
We are very sorry to hear you received the wrong item in your order! Please report your order issue to our team for further assistance.
If possible, include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Sorry about that. Please make sure you’ve created an account and then activate your account to log in to the new site. You should have gotten an email from us to activate the account.
If you are still having problems please contact us.
Products
All sizing information for Haystacks Brand products can be found on our sizing guide page.
Sizing varies from product to product and will usually be listed in the product description if available. If a product does not have sizing information please reach out and we can get measurements for you ASAP.
For Haystacks Brand products, we have a sizing guide available.
All Haystacks Brand items are handmade in Suttons Bay, Michigan at our Design Studio. Other brands and products are made in a variety of locations across the globe.
Our Textured Jacquard Fabric is specially knit at a mill to meet our exacting standards. Known for its distinctive raised patterns in solids and striking two-color designs, this fabric is a perennial favorite. Garments made from it are comfortable, packable, colorfast, machine washable, and maintain their shape beautifully. Each season, the designers at Haystacks collaborate with the mill to craft exclusive jacquard patterns and unique color combinations.
Due to our growth and demand for our brand, we are unable to accomodate any custom orders at this time. We thank you for your business in the past and hope you will find our in stock merchandise appealing to you!
Yes. We can shorten any Haystacks Brand garment. This includes shortening of tops, pants, skirts, and dresses. We can shorten sleeves too. Please measure the amount you need taken off or pin it to the desired length and send it to our Design Studio (address is located in the Contact Us section). Hemming is free of charge and can take up to 2-3 weeks. Please note that there is a $10 charge per item if the item is on sale.
Please feel free to contact us about any questions regarding hemming your Haystacks item.
At this time, we are focused on our own retail locations and do not offer any wholesale accounts. We are always on the look out for new areas to open a store location, so recommendations are always welcome!
Due to different screen resolutions, the color/print of an item may look slightly different online vs in person. We do our best to portray the item as it really is. If you would feel more comfortable, you may ask for a fabric swatch before ordering. This is for Haystacks brand items only.
Store
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Discount Code field.
• Click Apply to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
To see a list of all our active promotions visit our Promotion Center.
To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the Discount Code field.
Click Apply to see your new total before finalizing your order. Only one code can be used per order.
If you've received a referral link, you may not see your discount right away, but don't worry. Once you add products to your cart, you'll see the discount applied at checkout. Be sure to double-check it has been applied before paying.
If you are having difficulty with redeeming your rewards please contact us.
Yes, we do offer expedited shipping for domestic orders only.
Expedited (UPS 2nd Day Air): $25
Express (UPS Next Day Air): $45
Please keep in mind that the order processing can take up to 24 hours.
We do ship to most countries. Our international shipment flat rate fee is $40.00 USD and will be charged at checkout.
Please note that international shipments can sometimes take a few weeks to arrive.
If you have been waiting for more than 20 to receive your order, please get in touch with our team to investigate the issue.
The United States Postal Service (USPS) offers international mail services to over 180 countries, including:
- Canada
- Mexico
- Australia
- Japan
- United Kingdom
- Germany
- France
- China
- Brazil
- India
For a comprehensive list of all the countries and localities USPS delivers to, you can refer to the Index of Countries and Localities provided by USPS.
Please note that service availability and delivery times may vary depending on the destination country and the specific mail service selected. It's advisable to check the latest information on the USPS website or contact your local post office for any updates or restrictions related to international shipping.
Delivery times vary depending on the destination and the shipping method selected.
• Standard Delivery: Typically arrives within 2-4 business days.
• Expedited Delivery: Arrives within 1-2 business days.
• Express Delivery: Arrives within 1 business day.
• International Delivery: Typically arrives within 14 business days.
Our standard shipping time within the United States is 2-5 business days.
For international orders, expect a shipping time of 20 business days.
Orders over $35 ship for free, otherwise there is a $6.00 shipping fee incurred.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us.
Orders can be canceled before they are packed and shipped.
Please contact our team with your cancellation request as soon as possible or use the order cancellation feature located in your customer profile page.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
Yes. If you have placed an online order and would prefer to return it to one of our retail stores, you may do so. You will be refunded through your original method of payment. Due to the nature of our credit card processor, please allow up to a week to receive your refund.
Returns/Exchanges
Our return policy allows returns for unworn products up to 30 days after the day of delivery.
If you'd like to proceed with a return, please visit our Return Portal.
Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.
Please note that perishable items are not eligible for return.
You can expect your refund to be processed within 7 business days or fewer after our returns department receives your package.
Our return policy allows returns or exchanges for new products (with the tag still attached) purchased in the last 30 days.
Please note that perishable items are not eligible for return.
You can expect your refund to be processed within 7 business days or fewer, after our returns department receives the returned item.
If you'd like to start a return, please visit our Return Portal
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that perishable items are not eligible.
For returns or exchanges, please contact our customer support. Refunds will be processed to the original payment method within 7 days of receiving the returned item.
Items may be returned within the 30 day period for a refund to the original payment method, store credit or in exchange for item(s) of equal value.
To initiate a return please visit our Returns Center.
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 5 business days for the refund to reflect in your account.
You can initiate a return/exchange and view the status of an existing return please visit our Return Hub.
Get support
- Contact usFeel free to reach out with any questions or comments!
- Chat with us